Delivery and Returns

Delivery Information

At Cardiff Caravan & Camping Accessories Ltd, we understand the excitement of gearing up for your next adventure. That’s why we’ve partnered with Yodel to offer you reliable and efficient delivery services.

• Delivery Service: All orders are dispatched via Yodel 48 hours, ensuring your items are tracked and delivered securely within 48 hours.
• Delivery Times: We aim to dispatch orders within 1-2 business days. Delivery times may vary depending on your location within the UK.
• Shipping Costs: Shipping charges are calculated at checkout based on the weight and dimensions of your order. We strive to keep these costs as affordable as possible.

Returns Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, our returns policy is in line with the UK standards for distant selling:

• Return Period: You can return your purchase within 28 days of receiving the item.
• Condition of Returned Items: Products must be returned in their original condition, unused, and with all packaging and tags intact.
• Refund Process: Upon receiving and inspecting the returned item, we will process your refund within a specified number of days. The refund will be issued to the original payment method.
• Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.

eBay Purchases Returns Process

The return process is slightly different for items purchased through our eBay store (Cardiff Caravan & Camping Accessories Ltd on eBay). Please follow eBay’s return process for these purchases:

• Initiating a Return: To return an item bought from our eBay store, you must initiate the return through the eBay platform. This ensures that the return is tracked and managed by eBay’s policies.
• Return Guidelines: The same return guidelines apply – items should be in their original condition and returned within the 14 days.
• eBay’s Protection: Using eBay’s return process, both you as the buyer and we as the seller, are protected under eBay’s return and refund policies.

We encourage you to refer to eBay’s guidelines for more detailed information on their return process. This ensures a smooth and efficient return experience for items purchased from our eBay store.