Common questions
Can I return an eBay purchase to you directly?
No.
The return process differs slightly from items purchased through our eBay store (Cardiff Caravan & Camping Accessories Ltd on eBay). Please follow eBay’s return process for these purchases:
Initiating a Return: To return an item bought from our eBay store, you must initiate the return through the eBay platform. This ensures that the return is tracked and managed by eBay’s policies.
Return Guidelines: The same return guidelines apply – items should be in their original condition and returned within the 14 days.
eBay’s Protection: Using eBay’s return process, both you as the buyer and we as the seller, are protected under eBay’s return and refund policies.
We encourage you to refer to eBay’s guidelines for more detailed information on their return process. This ensures a smooth and efficient return experience for items purchased from our eBay store.
Do you offer a warranty on your products?
We stand by the quality of our products. Many of our items come with a manufacturer’s warranty. For details on the warranty terms for a specific product, please refer to the product description or contact us for assistance.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress online.
What payment methods do you accept on your website?
We accept a variety of payment methods, including major credit cards, debit cards, and PayPal. All payments are processed securely to ensure the protection of your information.
Can I pick up my order in person?
Currently, we do not offer in-person pickup for orders placed through our website or eBay store. All purchases are shipped directly to the address provided during checkout.
How do I know which product is right for my needs?
Our website provides detailed descriptions and specifications for each product. If you need further assistance, our experienced team is happy to provide personalised recommendations based on your camping and caravanning needs.
Are the prices on your website the same as in your eBay store?
While we strive to maintain consistent pricing across all platforms, exclusive offers and promotions may sometimes result in price differences. We recommend checking both our website and eBay store to find the best deal.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, whether that means sending a replacement or processing a refund.
Do you ship internationally?
At present, we ship throughout the UK. For international shipping inquiries, please contact us directly to discuss your options.